Frequently Asked Questions

How can I make a reservation at Valverde Santar Hotel & Spa? Is there any additional fee for making changes to my reservation?
Reservations at Valverde Santar Hotel & Spa can be made through the booking engine of this website, by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800). For reservation changes at Valverde Santar Hotel & Spa, please contact the reservations department by email or by telephone.

What are the payment methods and policies at Valverde Santar Hotel & Spa?
Valverde Santar Hotel & Spa accepts payment methods: Visa, American Express and Mastercard. Payment policies are: payment upon check-out (refundable rates) or prepayment (non-refundable rates).

What are the cancellation policies at Valverde Santar Hotel & Spa?
In case of cancellation or modification of the reservation within 7 days before arrival, no charges will be made. Between 7 and 3 days before arrival, we will charge 50% of the total stay. In case of cancellation less than 3 days before arrival or no-show, the total amount of the stay at Valverde Santar Hotel & Spa will be charged.

What are the check-in and check-out times at Valverde Santar Hotel & Spa?
Check-in is from 3pm to 11pm and check-out is from 7:30am to 12pm.

Is it possible to have an early check-in or late check-out? If so, what are the conditions at Valverde Santar Hotel & Spa?
If you need early check-in and/or late check-out, please contact reception by email (info.santar@valverdeliving.com) or by telephone (+351 232 394 800).

Does Valverde Santar Hotel & Spa offer luggage storage before check-in or after check-out?
Yes, Valverde Santar Hotel & Spa offers luggage storage before check-in or after check-out.

Is breakfast at Valverde Santar Hotel & Spa included in the rate? What are the breakfast hours?
Yes, breakfast is included in the rate. Serving hours are from 7:30 am to 11 am.

Is there free Wi-Fi in all areas of Valverde Santar Hotel & Spa?
Yes, there is free Wi-Fi in all areas of Valverde Santar Hotel & Spa.

Does Valverde Santar Hotel & Spa have parking? What are the costs and conditions?
Yes, Valverde Santar Hotel & Spa offers free parking and a charging station for electric vehicles. The electric vehicle charging station is subject to availability.

Is there a gym, spa or pool available at Valverde Santar Hotel & Spa for guests?
Yes, the hotel offers a gym, our Valverde Santar spa, an indoor pool and an outdoor pool for guests. In the Spa tab of this website you can find more details about the treatments we offer for your stay.

What are the dining options available at Valverde Santar Hotel & Spa (restaurant, bar, room service)?
Valverde Santar Hotel & Spa offers 3 dining options: Memórias Restaurant, bar, room service and pool service. See the menus in the Gastronomy tab.

Is Memórias Restaurant open all week?
From Tuesday to Saturday you can enjoy our Chef's delicacies. On Sundays for dinner and during the day on Mondays, the Memórias Restaurant is closed. For Sunday dinner and Monday meals, visit the hotel bar.

Is the spa at Valverde Santar Hotel & Spa child-friendly?
Children aged between 0-12 can enjoy the spa from 12:00 to 15:00.

What is the exact location of Valverde Santar Hotel & Spa?
The exact address of the Valverde Santar Hotel & Spa is: Casa das Fidalgas – Av. Viscondessa de Taveiro, 3520-147 Santar.

Are there any tourist attractions or attractions near Valverde Santar Hotel & Spa that you recommend to guests?
Near Valverde Santar Hotel & Spa, discover the Santar Gardens, wine tasting, outdoor walks and our Memórias restaurant. In the Experiences tab of this website you can find more details about the activities we offer during your stay.

Is Valverde Santar Hotel & Spa pet-friendly? If so, what are the conditions?
For more information, please contact the reservations department by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800).

Are there accessible rooms for people with reduced mobility?
Yes, for more information contact the Valverde Santar Hotel & Spa reservations department by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800).

What are the policies for children (e.g. extra beds or cribs)?
For children 0-3 years old, a cot is provided. For children 3-12 years old, an extra bed is available for €37.50 per night. For children over 12 years old, an extra bed is available for €75 per night.

Does Valverde Santar Hotel & Spa offer airport transfers?
Yes, Valverde Santar Hotel & Spa offers an airport shuttle service at an additional cost.

Is there a laundry service available at Valverde Santar Hotel & Spa?
Yes, there is a laundry service available at Valverde Santar Hotel & Spa at an additional cost.