Frequently Asked Questions

How can I make a reservation at the Valverde Santar Hotel & Spa? Is there an additional fee for changes to the reservation?
Reservations at Valverde Santar Hotel & Spa Reservations can be made through this website's booking engine, by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800). For reservation changes at the Valverde Santar Hotel & Spa, please contact the reservations department by email or telephone.

What are the payment methods and policies of the Valverde Santar Hotel & Spa?
The payment methods accepted by Valverde Santar Hotel & Spa are: Visa, American Express, and Mastercard. Payment policies are: payment upon check-out (refundable rates) or prepayment (non-refundable rates).

What are the cancellation policies of the Valverde Santar Hotel & Spa?
In case of cancellation or modification of the reservation up to 7 days before arrival, there are no charges. Between 7 and 3 days before arrival, we will debit 50% of the total stay. In case of cancellation less than 3 days prior or no-show, we will debit the total stay at the Valverde Santar Hotel & Spa.

What are the check-in and check-out times at Valverde Santar Hotel & Spa?
Check-in is from 3pm to 11pm and check-out is from 7:30am to 12pm.

Is it possible to have an early check-in or late check-out? If so, what are the conditions at Valverde Santar Hotel & Spa?
If you need early check-in and/or late check-out, please contact reception by email (info.santar@valverdeliving.com) or by telephone (+351 232 394 800).

Does Valverde Santar Hotel & Spa offer luggage storage before check-in or after check-out?
Yes, Valverde Santar Hotel & Spa offers luggage storage before check-in or after check-out.

Is breakfast at Valverde Santar Hotel & Spa included in the rate? What are the breakfast hours?
Yes, breakfast is included in the rate. Serving hours are from 7:30 am to 11 am.

Is there free Wi-Fi in all areas of Valverde Santar Hotel & Spa?
Yes, there is free Wi-Fi in all areas of Valverde Santar Hotel & Spa.

Does the Valverde Santar Hotel & Spa have parking? What is the cost and what are the conditions?
Yes, the Valverde Santar Hotel & Spa offers free parking and an electric vehicle charging station. Availability of the electric vehicle charging station is subject to change.

Is there a gym, spa, or swimming pool available at the Valverde Santar Hotel & Spa for guests?
Yes, the hotel offers a gym, our Valverde Santar spa, an indoor pool, and an outdoor pool for guests. You can find more details about the treatments we offer for your stay in the Spa section of this website.

What dining options are available at the Valverde Santar Hotel & Spa (restaurant, bar, room service)?
The Valverde Santar Hotel & Spa offers 3 dining options: SITIO Valverde Restaurant, bar, room service and poolside service. See the menus in the Gastronomy tab.

Is the SITIO Valverde Restaurant open all week?
From Tuesday to Saturday you can enjoy the delicacies of our Chef. The SITIO Restaurant is closed for dinner on Sundays and during the day on Mondays. For Sunday dinner and meals on Mondays, please visit the hotel bar.

Does the spa at the Valverde Santar Hotel & Spa accept children?
Children aged 0-12 can enjoy the spa between 12:00 and 15:00.

What is the exact location of Valverde Santar Hotel & Spa?
The exact address of the Valverde Santar Hotel & Spa is: Casa das Fidalgas – Av. Viscondessa de Taveiro, 3520-147 Santar.

Are there any tourist attractions or attractions near Valverde Santar Hotel & Spa that you recommend to guests?
Near Valverde Santar Hotel & Spa, discover the Santar Gardens, wine tasting, outdoor walks and our Memórias restaurant. In the Experiences tab of this website you can find more details about the activities we offer during your stay.

Is Valverde Santar Hotel & Spa pet-friendly? If so, what are the conditions?
For more information, please contact the reservations department by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800).

Are there accessible rooms for people with reduced mobility?
Yes, for more information contact the Valverde Santar Hotel & Spa reservations department by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800).

What are the policies for children (e.g. extra beds or cribs)?
For children 0-3 years old, a cot is provided. For children 3-12 years old, an extra bed is available for €37.50 per night. For children over 12 years old, an extra bed is available for €75 per night.

Does Valverde Santar Hotel & Spa offer airport transfers?
Yes, Valverde Santar Hotel & Spa offers an airport shuttle service at an additional cost.

Is there a laundry service available at Valverde Santar Hotel & Spa?
Yes, there is a laundry service available at Valverde Santar Hotel & Spa at an additional cost.