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Privacy and Data Policy

We ask you to read this Privacy Policy carefully because accessing the website and providing your personal data implies your knowledge and express prior acceptance of the conditions contained herein, that is, by providing your personal data within the scope of this website, you are authorizing its collection and processing in accordance with the rules defined herein.

This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Valverde Santar Hotel & Spa, HCF Lda. Any hyperlinks to websites external to Valverde Santar Hotel & Spa, HCF Lda. are not covered by this privacy statement and are not its responsibility.

In accordance with the General Data Protection Regulation (Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016), the Personal Data Protection Act (Law no. 58/2019 of August 8), this Privacy Policy regulates the possible collection and processing, namely consent, of personal data collected or provided by users anywhere on the website (, as well as the exercise of their rights in relation to this data.

Data Controller
The entity responsible for collecting and processing Personal Data for the purposes set out below is Valverde Santar Hotel & Spa, HCF Lda., legal person number 514 826 045, with registered office at Avenida da Liberdade, 164 - 1250-146 Lisbon, Portugal. Valverde Santar Hotel & Spa, HCF Lda., hereinafter Valverde Santarv Hotel & Spa, is committed to protecting the privacy of all users of its website and has drawn up this privacy policy in order to demonstrate its commitment to and respect for the personal data of its users, and has also adopted the best practices with regard to security techniques and the protection of personal data, as described below. Valverde Santar Hotel & Spa clarifies that simply browsing or accessing the website does not necessarily imply the collection of your personal data or cookies. However, we would like to point out that the website also uses cookies and therefore has a Cookies Policy, which you should consult.

What is personal data?
Personal data is any information, of any nature and regardless of its medium, relating to an identified or identifiable natural person.

Please note that an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an electronic identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What personal data is collected and processed?
Through this website and depending on the purpose, the following personal data may be collected:

Name, date of birth, contact details (telephone and email), company represented and information necessary and relevant to the assessment of the suitability of candidates for employees of the Valverde Living Group, such as professional experience, academic qualifications (together, the "Personal Data").

When browsing the website, Valverde Santar Hotel & Spa may collect information about your computer, including IP address, operating system and browser used, for administrative purposes and to aggregate information for its advertisers.

Valverde Santar Hotel & Spa assumes that the data has been provided by the data subject or that the data subject has given permission to do so and assumes that the data is true and up to date.

How is your data collected?
Personal data can be collected via email, website, telephone calls or in person.

The data collected is processed and stored by computer and in strict compliance with personal data protection legislation, and is stored in a specific database created for this purpose by Valverde Santar Hotel & Spa or its subcontractors.

Some of the personal data collected on the website must be filled in and, if this data is missing or insufficient, Valverde Santar Hotel & Spa may not be able to provide you with the services or information you have requested. In each specific case, Valverde Santar Hotel & Spa will inform you of the mandatory nature of providing the personal data in question.

Purpose of Processing Personal Data
In accordance with the principles of data protection, Valverde Santar Hotel & Spa may only process your personal data for certain purposes and if it has a legal basis for doing so. to do so.

Valverde Santar Hotel & Spa uses your data for the purposes described below, based on the hotel services contract you have signed with us:

• Managing reservations and stays
• Requests for quotes, information and confirmation of reservations
• Registration of specific requests (room preferences, mobility, dietary restrictions, etc.)
• Invoicing and verification of payment methods
• Providing the information you need for your stay at the hotel
• Customer support

Based on your consent, we process your data for the purposes of:

• Sending newsletters
• Sending marketing campaigns
• Loyalty programs

To comply with legal obligations, we process your data for the purposes of:

• Complaints management
• Complying with other legal or regulatory obligations Because you are our customer and we want to provide you with the best possible service, we process your data for the purposes of:
• Carrying out satisfaction questionnaires relating to your experience
• Carrying out market research, evaluation surveys and statistical analysis
• Contact scheduling

Because we are involved in pre-contractual procedures, we process your data for the following purposes:

• Recruitment

For the purposes identified above, Valverde Santar Hotel & Spa may interconnect the data collected, with the aim of updating and completing this data.

Communication of Personal Data to Third Parties
The data collected and held by Valverde Santar Hotel & Spa may be transmitted, with respect for the duty of confidentiality and the principle of the purpose for which it was collected, to the following entities:

a) Entities in the group in which Valverde Santar Hotel & Spa is a member

b) Judicial or administrative authorities, in cases where such transfer is mandatory

c) Recruitment and selection companies

d) Subcontractors who will process the data on behalf of Valverde Santar Hotel & Spa and in accordance with the purposes determined by the latter

Your Rights
Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You can also lodge complaints with the National Data Protection Commission.

We also grant you the right to object to the use of the data provided for marketing purposes, for sending informative communications or for inclusion in lists or information services. If you did not do this when the data was collected, you can send a request later.

You can exercise these rights by emailing or by writing to Valverde Santar Hotel & Spa – Avenida Viscondessa de Taveiro, Santar, NLS 3520-147, Portugal.

Conservation of Personal
Data Valverde Santar Hotel & Spa is committed to ensuring the security of your data and has implemented various technical and organizational measures to protect the personal information provided against dissemination, loss, misuse, alteration, unauthorized processing or unlawful access. The company requires its subcontractors and partners to adopt equivalent security measures.

Despite the precautions taken by Valverde Santar Hotel & Spa, it is advisable that users adopt additional security measures, such as ensuring the use of equipment and browsers that are up-todate in terms of security, properly configured, with an active firewall, antivirus and anti-spyware. It is also important to check the authenticity of the sites you visit on the internet, avoiding those whose reputation does not inspire confidence.

Data transfer
In the event of data transfers to countries outside the European Union or the European Economic Area, Valverde Santar Hotel & Spa will comply with the legislation, ensuring compliance with the requirements regarding the adequacy of the destination country in terms of personal data protection. Personal data will not be transferred to jurisdictions that do not offer adequate guarantees of security and protection.

When using the social networks of Valverde Santar Hotel & Spa, it is possible that data may be transmitted to the service providers of these social networks, which may be located outside the European Union or the European Economic Area. It is important to note that Valverde Santar Hotel & Spa assumes no responsibility for the data that the user makes available on social networks, which may be located outside the European Union or the European Economic Area. It is important to note that Valverde Santar Hotel & Spa assumes no responsibility for the data that the user makes available on social networks.

Changes to the Privacy Policy
Valverde Santar Hotel & Spa, HCF Lda. reserves the right to change its privacy policy in the future, and such changes will be duly publicized at

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Cookies and other similar technologies are an essential part of how our Platform works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the Platform itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here, you will find all the information on the cookies we use. Furthermore, you will be able to activate and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the Platform. Keep in mind that blocking certain cookies may affect your experience on the Platform, as well as its functioning. By clicking “Confirm preferences”, the cookies selection you have made will be saved. If you have not selected any options, clicking this button will be the same as blocking all cookies. For more information, please consult our Cookie Policy.

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