--- title: Frequently Asked Questions description: "Find quick answers to the most common questions about Valverde Santar Hotel & Spa: reservations, services, opening hours, spa, experiences and more." keywords: "Valverde Santar Hotel & Spa FAQ Valverde Santar frequently asked questions hotel frequently asked questions spa information boutique hotel reservations Valverde Santar cancellation policy hotel check-in and check-out hotel services spa in Santar luxury hotel" seo_title: "Frequently Asked Questions at Valverde Santar Hotel & SPA" url: https://valverdesantar-hotel.guestcentric.net/en/frequently-asked-questions language: en is_homepage: false hotel: "Valverde Santar Hotel & Spa" city: Santar country: Portugal phone: "(+351) 232 394 800" email: info.santar@valverdeliving.com --- - [Rooms and Suites](/en/rooms-and-suites) - [Gastronomy](/en/gastronomy) - [Spa](/en/spa-valverde-santar) - [Experiences](/en/experiences) - [Meetings & Events](/en/meetings-events) - [Gallery](/en/hotel-gallery) [Brand logo](/en/) [Book Now](https://be.synxis.com/?Hotel=45261&Chain=8565) - [en](/en/frequently-asked-questions) - [pt](/perguntas-frequentes) # Frequently Asked Questions #### Reservation Information *How can I make a reservation at the Valverde Santar Hotel & Spa? Is there an additional fee for changes to the reservation?* Reservations at Valverde Santar Hotel & SpaReservations can be made through this website's booking engine, by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800). For reservation changes at the Valverde Santar Hotel & Spa, please contact the reservations department by email or telephone. *What are the payment methods and policies of the Valverde Santar Hotel & Spa?* The payment methods accepted by Valverde Santar Hotel & Spa are: Visa, American Express, and Mastercard. Payment policies are: payment upon check-out (refundable rates) or prepayment (non-refundable rates). *What are the cancellation policies of the Valverde Santar Hotel & Spa?* In case of cancellation or modification of the reservation up to 7 days before arrival, there are no charges. Between 7 and 3 days before arrival, we will debit 50% of the total stay. In case of cancellation less than 3 days prior or no-show, we will debit the total stay at the Valverde Santar Hotel & Spa. #### Check-in and Check-out ![Santar Jardins](https://static.guestcentric.net/bin/13a3a639a7a580db/valverde-santar-hotel-amp-spa-imageLink20230829-joeewong-valverde-santar-hometour-0035.webp) *What are the check-in and check-out times at Valverde Santar Hotel & Spa?* Check-in is from 3pm to 11pm and check-out is from 7:30am to 12pm. *Is it possible to have an early check-in or late check-out? If so, what are the conditions at Valverde Santar Hotel & Spa?* If you need early check-in and/or late check-out, please contact reception by email (info.santar@valverdeliving.com) or by telephone (+351 232 394 800). *Does Valverde Santar Hotel & Spa offer luggage storage before check-in or after check-out?* Yes, Valverde Santar Hotel & Spa offers luggage storage before check-in or after check-out. #### Services Included ![Pequeno-almoço](https://static.guestcentric.net/bin/13a3a639a7a580db/valverde-santar-hotel-amp-spa-imageLink20230829-joeewong-valverde-santar-0063-10.webp) *Is breakfast at Valverde Santar Hotel & Spa included in the rate? What are the breakfast hours?* Yes, breakfast is included in the rate. Serving hours are from 7:30 am to 11 am. *Is there free Wi-Fi in all areas of Valverde Santar Hotel & Spa?* Yes, there is free Wi-Fi in all areas of Valverde Santar Hotel & Spa. #### Facilities and Amenities ![Restaurante Memorias](https://static.guestcentric.net/bin/13a3a639a7a580db/valverde-santar-hotel-amp-spa-imageLink20230828-joeewong-valverde-santar-0101-1.webp) *Does Valverde Santar Hotel & Spa have parking? What are the cost and conditions?* Yes, Valverde Santar Hotel & Spa offers complimentary parking and an electric vehicle charging station. The electric vehicle charging station is subject to availability. *Is there a gym, spa or swimming pool available for guests at Valverde Santar Hotel & Spa?* Yes, the hotel offers a gym, our Valverde Santar Spa, an indoor swimming pool and an outdoor swimming pool for guests. Further details about the treatments available during your stay can be found under the Spa section of this website. *What dining options are available at Valverde Santar Hotel & Spa, including a restaurant, bar and room service?* Valverde Santar Hotel & Spa offers three dining options: SITIO Santar Restaurant, a bar, room service and pool service. Please refer to the menus under the Gastronomy section. *Is SITIO Santar Restaurant open throughout the week?* From Friday to Tuesday, you can enjoy the dishes created by our Chef Inês Beja. SITIO Santar Restaurant is closed on Wednesdays and Thursdays. *Does the spa at Valverde Santar Hotel & Spa welcome children?* Children aged between 0 and 12 may use the spa between 12.00 pm and 3.00 pm. #### Location and Access ![Santar Jardins](https://static.guestcentric.net/bin/13a3a639a7a580db/valverde-santar-hotel-amp-spa-imageLink20230829-joeewong-valverde-santar-hometour-0066.webp) *What is the exact location of Valverde Santar Hotel & Spa?* The exact address of the Valverde Santar Hotel & Spa is: Casa das Fidalgas – Av. Viscondessa de Taveiro, 3520-147 Santar. *Are there any tourist attractions or attractions near Valverde Santar Hotel & Spa that you recommend to guests?* Near Valverde Santar Hotel & Spa, discover the Santar Gardens, wine tasting, outdoor walks and our Memórias restaurant. In the [Experiences](https://www.valverdesantar.com/en/experiences-old) tab of this website you can find more details about the activities we offer during your stay. #### Special Policies ![Rooms - Junior Suite](https://static.guestcentric.net/bin/13a3a639a7a580db/valverde-santar-hotel-amp-spa-imageLinkvl-valverdesantar-10-1.webp) *Is Valverde Santar Hotel & Spa pet-friendly? If so, what are the conditions?* For more information, please contact the reservations department by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800). *Are there accessible rooms for people with reduced mobility?* Yes, for more information contact the Valverde Santar Hotel & Spa reservations department by email (reservations.santar@valverdeliving.com) or by telephone (+351 232 394 800). *What are the policies for children (e.g. extra beds or cribs)?* For children 0-3 years old, a cot is provided. For children 3-12 years old, an extra bed is available for €37.50 per night. For children over 12 years old, an extra bed is available for €75 per night. #### Other Services ![Spa Valverde Santar](https://static.guestcentric.net/bin/13a3a639a7a580db/valverde-santar-hotel-amp-spa-imageLinkbemestar-3.webp) *Does Valverde Santar Hotel & Spa offer airport transfers?* Yes, Valverde Santar Hotel & Spa offers an airport shuttle service at an additional cost. *Is there a laundry service available at Valverde Santar Hotel & Spa?* Yes, there is a laundry service available at Valverde Santar Hotel & Spa at an additional cost. #### CORPORATE #### Valverde Living Group #### Recruitment [recrutamento@estoril-living.com](mailto:recrutamento@estoril-living.com) #### RNET 11186 #### RRNAL 177169 #### Contacts #### Valverde Santar Hotel & Spa [Avª Viscondessa de Taveiro, Santar, NLS 3520-147 Portugal](https://maps.google.com?q=Av%C2%AA+Viscondessa+de+Taveiro%2C,Santar,3520-147) [(+351) 232 394 800 Call to the national fixed network](tel:(+351)232394800) [info.santar@valverdeliving.com](mailto:info.santar@valverdeliving.com) #### ELECTRIC CARS The hotel has free electric vehicle chargers for guests #### Connect to us [/hotel-subscribe.html/](/hotel-subscribe.html/) [/en/](/en/) [https://www.relaischateaux.com/](https://www.relaischateaux.com/) [![Powered by GuestCentric — Hotel Website & Booking Technology](https://static.guestcentric.net/cdn/wsbdev/wsbdev_bin/powered-gc.svg)](https://www.guestcentric.com/) --- ## Valverde Santar Hotel & Spa **Address:** Avª Viscondessa de Taveiro,, Santar, 3520-147, Portugal **Phone:** (+351) 232 394 800 **Email:** [info.santar@valverdeliving.com](mailto:info.santar@valverdeliving.com)